Etheric Support
World Class – USA Based 24/7/365/Tech II Support
Etheric Networks Support Form
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Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
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Your IP Address
216.73.216.122
Scheduled Maintenance
San Mateo
BS55 San Mateo - Equipment UpgradeStart: 2024-11-22 08:00End: 2024-11-22 16:0011/22 8am-4pm - Customers homed on our San Mateo tower will experience brief interruptions in service or periods of slower connections while we replace the switching equipment at the tower....
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Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) injection device and confirm it has power. Power LED should be lit and on solid.
- Locate your Router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown to your POE injector:
- Cat5e cable from your radio outside, typically thicker and black in color, is connected to the RJ45 port labeled as:
“POE”, “DATA+POWER”, “OUT”, or “🗲”.- Note: Connect only the radio to this jack. Connecting another device could result in damage to the POE injector or that device.
- Cat5e cable from your Router’s “WAN” port is connected to the RJ45 port labeled:
“LAN”, “DATA”, “IN”, or “↔”.- Note: Do not connect a “LAN” or “#” labeled port from your Router to the POE injector as doing so is a security risk and will expose your home network directly to the public internet.
- Caution: Connecting a computer directly to the POE injector should be done only for troubleshooting purposes while working with our technical support team.
- Cat5e cable from your radio outside, typically thicker and black in color, is connected to the RJ45 port labeled as:
- If the problem persists, reboot the router by disconnecting the power source for 30 seconds, then reconnect. Your router may take up to 5 minutes to complete its startup process and be ready for use.
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
Test Your Speed
Coverage Area
Etheric Networks’ fiber ring connecting
fixed wireless towers and eight data centers
Connecting the Bay Area Since 2003
