Network Status Updates
Updates from the Support team at Etheric
(DOWN) BS61 McMahon Road
The McMahon base station is down and some connections in the Hollister / Dunneville area are currently in an offline status. Due to rain, the response time might be affected. Technicians on the way.
(DOWN) BS61 McMahon Road
The McMahon base station is down and some connections in the Hollister / Dunneville area are currently in an offline status.
(Resolved) BS23 Finley Ridge tower back restored
Clients should be back online
(Down) BS23 Finley Ridge tower offline
Clients will be offline. Tech being dispatched. ETR pending
(Resolved) BS05 Milpitas tower restored
Clients should be back online
(Down) BS05 Milpitas tower offline.
Engineering is investigating
Scheduled Maintenance
MAINTENANCE – MILPITAS BASE STATION
We will be performing work at the Milpitas base station to reinforce the structure after the past recent storms. We are not expecting any downtime but the work could result in degraded service. in Hayward / Fremont / Milpitas / San Jose.
From 9:00:00 AM on 1/25/2023 until 5:00:00 PM on 1/25/2023.
Posted: 1/19/2023 15:13:12
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
34.229.63.28
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket