Network Status Updates

Updates from the Support team at Etheric

(Investigating)

November 26, 2024 3:09 pm

Mt Madonna Access Points offline
Issue: Connection Down

Clients will be offline.

(Investigating) network

November 26, 2024 10:20 am

Some towers are offline
Issue: Connection Down

We are currently experiencing a network wide outage affecting some towers. We are working to restore service. ETA 10:45 AM

(Investigating) network

November 26, 2024 9:23 am

Some towers are offline
Issue: Connection Down

We are currently experiencing a network wide outage affecting some towers. We are working to restore service.

(Resolved) San Juan Bautista

November 24, 2024 12:00 pm

(Resolved) San Juan Bautista online
Issue: No Issues At This Time

The clients connection are back online.

Scheduled Maintenance

Watsonville, Gilroy, Morgan Hill

Base Station (BS20) Maintenance (10/11/2024)
Start: 2024-10-12 02:00
End: 2024-10-12 05:00

Power equipment replacement will occur on 10/12/2024 (early Saturday morning) during our Maintenance Window (2 a.m.—5 a.m.). Expected downtime is 15 minutes or less. We apologize for the inconvenience.

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

GET SUPPORT

Your IP Address

18.97.14.81

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

modem diagram

Slow Connection

modem diagram

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
Speed Test

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Support Ticket