Network Status Updates

Updates from the Support team at Etheric

Scheduled Maintenance

MAINTENANCE – MILPITAS BASE STATION

We will be performing work at the Milpitas base station to reinforce the structure after the past recent storms. We are not expecting any downtime but the work could result in degraded service. in Hayward / Fremont / Milpitas / San Jose.

From 9:00:00 AM on 1/25/2023 until 5:00:00 PM on 1/25/2023.

Posted: 1/19/2023 15:13:12

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

GET SUPPORT

Your IP Address

18.222.111.24

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

modem diagram

Slow Connection

modem diagram

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.
Speed Test

For real-time updates follow @EthericNetworks on Twitter.

Support Ticket