Etheric Support
GET SUPPORTNetwork Status Updates
Regular Network Status Updates from the Support team at Etheric.
BS10 and BS28 Back online.
Connections in the Los Gatos and Watsonville and surrounding areas are back online.
Scheduled Maintenance
No maintenance events scheduled
Scheduled Maintenance in None
Follow @EthericNetworks on Twitter for real-time network and service updates.
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Reporting a Problem
Etheric Customer Support is available 24/7
If you are experiencing issues with your Internet connection or equipment, please follow the Troubleshooting tips and check the Network Status and Scheduled Maintenance Updates to see if there are any outages being reported in your area.
If you have experienced an outage, please follow the instructions for Lost Connection below.
If you are experiencing slow speeds please follow the instructions for Slow Connection below.
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your Router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
Your IP Address
34.204.172.188
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
34.204.172.188
Testing Your Speed
You can test your Internet connection speed by clicking here.
Reporting a Problem
Etheric Customer Support is available 24/7
If you are experiencing issues with your Internet connection or equipment, please follow the Troubleshooting tips and check the Network Status and Scheduled Maintenance Updates to see if there are any outages being reported in your area.
If you have experienced an outage, please follow the instructions for Lost Connection below.
If you are experiencing slow speeds please follow the instructions for Slow Connection below.
Scheduled Maintenance
No maintenance events scheduled
Scheduled Maintenance in None
Network Status Updates
Regular Network Status Updates from the Support team at Etheric
BS10 and BS28 Back online.
Connections in the Los Gatos and Watsonville and surrounding areas are back online.
BS10 and BS28 are down
Connections in the Los Gatos and Watsonville and surrounding areas will experience an offline status. ETR ~ 2:00 PM
BS10 and BS28 are down
Connections in the Los Gatos and Watsonville and surrounding areas will experience an offline status. ETR- TBD
Follow @EthericNetworks on Twitter for real-time network and service updates.
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your Router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
Etheric Networks Support Form
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