Etheric Support

World Class – USA Based 24/7/365/Tech II Support

Contacting Support

Etheric Support is available 24/7 by phone at 650-239-3434 or by filling out this form.
Get Support

Your IP Address

Testing Your Speed

You can test your Internet connection speed by clicking here.

Speed Test

Reporting a Problem

Etheric Customer Support is available 24/7. If you are experiencing issues with your Internet connection or equipment, please follow the Troubleshooting tips and check the Network Status and Scheduled Maintenance Updates to see if there are any outages being reported in your area. If you have experienced an outage, please follow the instructions for Lost Connection below. If you are experiencing slow speeds please follow the instructions for Slow Connection below.
Show more

Scheduled Maintenance

Network Status Updates

BS61 – McMahon Rd and BS64 – Hidden Valley HOA Outage

BS61 - McMahon Rd and BS64 - Hidden Valley HOA are currently hard down. 5/26/2024 7:14 AM

Follow @ethericnetworks
 on Twitter for real-time network and service updates.

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your Router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

Slow Connection

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.

Etheric Networks Support Form

"*" indicates required fields


 Test Your Speed

Coverage Area

Etheric Networks’ fiber ring connecting
fixed wireless towers and eight data centers

Connecting the Bay Area Since 2003