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Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
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3.133.148.125

Testing Your Speed

You can test your Internet connection speed by clicking here.

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Scheduled Maintenance

San Mateo

BS55 San Mateo - Equipment UpgradeStart: 2024-11-22 08:00End: 2024-11-22 16:0011/22 8am-4pm - Customers homed on our San Mateo tower will experience brief interruptions in service or periods of slower connections while we replace the switching equipment at the tower....

Network Status Updates

Resolved Watsonville, Aptos

December 14, 2024 03:12 pm
(Resolved) Watsonville, Aptos
Issue: No Issues At This Time

Tower is offline due to highwinds. Clients connection are back online.

Investigating Watsonville, Aptos

December 14, 2024 11:12 am
Watsonville, Corralitos Ridge, Aptos offline,
Issue: Connection Down

Tower is offline due to highwinds. Clients connection are offline

Resolved San Carlos, Woodside

December 14, 2024 10:12 am
(Resolved) Woodside, Redwood City, San Carlos
Issue: No Issues At This Time

Tower is offline due to highwinds. Clients connection are back online.
view all status updates

Investigating Redwood City, Woodsite

December 14, 2024 09:12 am
Woodside, Redwood City, San Carlos
Issue: Connection Down

Tower is offline due to highwinds. Clients will experience down connection. Tech en route- ETR - TBD

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Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your Router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

Slow Connection

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.

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Coverage Area

Etheric Networks’ fiber ring connecting
fixed wireless towers and eight data centers
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Connecting the Bay Area Since 2003