Network Status Updates

Updates from the Support team at Etheric

(DOWN) BS61 McMahon Road and BS64 Hidden Valley

The McMahon and HIdden Valley base stations are down and some connections in the Hollister / Dunneville / Ridgemark area are currently in an offline status. Due to rain, the response time might be affected. Technicians on the way.

Scheduled Maintenance

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

Your IP Address

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

modem diagram

Slow Connection

modem diagram

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.

For real-time updates follow @EthericNetworks on Twitter.

Support Ticket