Network Status Updates
Updates from the Support team at Etheric
(Resolved) Loma Prieta and Surrounding Areas
PG&E Power Shutoffs
Issue: Connection Down
We have deployed backup generators to the area and all services have been restored. Please contact support if you continue to experience any issues with your service.
(Repairing) Loma Prieta and Surrounding Areas
PG&E Power Shutoffs
Issue: Connection Down
Due to high winds, power has been shut off throughout the bay area by PG&E. We are deploying a generator to the Loma Prieta area now to restore service. We apologize for any inconvenience this may have caused.
(Resolved)
RESOLVED – Frequency interference issues across the network
Issue: No Issues At This Time
Connection should work as expected.
(Investigating) Multiple
Frequency interference issues across the network
Issue: Intermittent Connections
Clients will experience slow/intermittent connection during this interference. ETR pending
(Repairing) Morgan Hill, Gilroy, Watsonville
Mount Madonna Power Equipment Failure
Issue: Intermittent Connections
Etheric will be doing emergency maintenance this weekend to replace failed power distribution equipment during the nightly maintenance window (2am – 5am). Recent electric grid issues have been a cause of service interruptions in the last 2 weeks.
(RESOLVED) BS51 San Bruno tower online
Clients should be back online
Scheduled Maintenance
Watsonville, Gilroy, Morgan Hill
Base Station (BS20) Maintenance (10/11/2024)
Start: 2024-10-12 02:00
End: 2024-10-12 05:00
Power equipment replacement will occur on 10/12/2024 (early Saturday morning) during our Maintenance Window (2 a.m.—5 a.m.). Expected downtime is 15 minutes or less. We apologize for the inconvenience.
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
3.149.240.88
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket