Network Status Updates

Updates from the Support team at Etheric

(Resolved) San Carlos, Woodside

(Resolved) Woodside, Redwood City, San Carlos
Issue: No Issues At This Time


Tower is offline due to highwinds. Clients connection are back online.

(Investigating) Redwood City, Woodsite

Woodside, Redwood City, San Carlos
Issue: Connection Down


Tower is offline due to highwinds. Clients will experience down connection. Tech en route- ETR – TBD

(Resolved) Hidden Valley

Access Points back online
Issue: No Issues At This Time


Clients should be online now

(Repairing) Hidden Valley

Two Access Points offline
Issue: Connection Down


Clients will be offline. Tech dispatched. ETR pending

Scheduled Maintenance

San Mateo

BS55 San Mateo – Equipment Upgrade
Start: 2024-11-22 08:00
End: 2024-11-22 16:00


11/22 8am-4pm – Customers homed on our San Mateo tower will experience brief interruptions in service or periods of slower connections while we replace the switching equipment at the tower. Work must be performed during the day due to building access constraints.

Contacting Support

Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.

Your IP Address

18.97.14.81

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
    • Outside cable to POE port.
    • POE LAN port to Router LAN  port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.

modem diagram

Slow Connection

modem diagram

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.

For real-time updates follow @EthericNetworks on Twitter.

Support Ticket