Network Status Updates
Updates from the Support team at Etheric
(Resolved) San Carlos, Woodside
(Resolved) Woodside, Redwood City, San Carlos
Issue: No Issues At This Time
Tower is offline due to highwinds. Clients connection are back online.
(Investigating) Redwood City, Woodsite
Woodside, Redwood City, San Carlos
Issue: Connection Down
Tower is offline due to highwinds. Clients will experience down connection. Tech en route- ETR – TBD
(Resolved) Hidden Valley
Access Points back online
Issue: No Issues At This Time
Clients should be online now
(Repairing) Hidden Valley
Two Access Points offline
Issue: Connection Down
Clients will be offline. Tech dispatched. ETR pending
(Resolved) Watsonville, Morgan Hill, San Martin.
Mt Madonna Access Points Backonline
Issue: No Issues At This Time
Access Points Backonline
(Repairing) Watsonville, Morgan Hill, San Martin
Multiple towers offline
Issue: Connection Down
Tech dispatched. ETR 6pm
Scheduled Maintenance
San Mateo
BS55 San Mateo – Equipment Upgrade
Start: 2024-11-22 08:00
End: 2024-11-22 16:00
11/22 8am-4pm – Customers homed on our San Mateo tower will experience brief interruptions in service or periods of slower connections while we replace the switching equipment at the tower. Work must be performed during the day due to building access constraints.
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
18.97.14.81
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket