Network Status Updates
Updates from the Support team at Etheric
(RESOLVED) BS10, BS21, BS28 towers restored
Client should be back online as of 7/19/24 1am
(DOWN) BS10 and BS28 towers are offline
Clients will be offline. ETR pending
BS10, BS21, BS28 Outage
The following towers are down:
BS10 – Loma Prieta
BS21 – Santa Cruz
BS28 – Ormsby Cutoff
No ETR at this time.
07/18/2022 11:15 pm
(DOWN) Repeater Access Point at BS26 offline
Four clients in Aptos offline. Repair scheduled for 7/19/24 at 12:30pm
BS51 down (Resolved)
Clients in the Millbrae, San Bruno, Brisbane area, will experience connection down. ETA – 11:00 am.
BS51 down
Clients in the Millbrae, San Bruno, Brisbane area, will experience connection down. ETA – 11:00 am.
Scheduled Maintenance
No maintenance events scheduled
There is currently no maintenance scheduled.
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
18.118.24.3
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket