Network Status Updates
Updates from the Support team at Etheric
BS61/BS64 outage.
BS61 – McMahon Rd / BS64 – Hidden Valley HOA are down.
06/23/2024 7:00 AM
BS61 And BS64 Outage
Base Station 61 McMahon Rd and Base Station 64 Hidden Valley HOA Outage
06/22/2024 07:08AM
(Resolved) Frequency Interference causing slow/intermittent connections on network
Clients should be good now
Frequency Interference causing slow/intermittent connections on network
We are experiencing some DFS events at some towers (interference) due to military testing. The clients will experience slow speeds due to the AP changing frequency.
(RESTORED) BS40 Christie tower back online
Clients should be back online
(DOWN) BS40 Christie tower offline.
Engineering is investigating. ETR pending
Scheduled Maintenance
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
3.148.145.97
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router LAN port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket