Network Status Updates
Updates from the Support team at Etheric
(All Clear) Watsonville, Morgan Hill, San Martin.
(Resolved) Tower offline
Issue: No Issues At This Time
Connections are back online
(Investigating) network
Some towers are offline
Issue: Connection Down
We are currently experiencing a network wide outage affecting some towers. We are working to restore service. ETA 10:45 AM
(Investigating) network
Some towers are offline
Issue: Connection Down
We are currently experiencing a network wide outage affecting some towers. We are working to restore service.
(Resolved) San Juan Bautista
(Resolved) San Juan Bautista online
Issue: No Issues At This Time
The clients connection are back online.
(Investigating) San Juan Bautista
San Juan Bautista Outage
Issue: Connection Down
Client will experience a down connection. Engineering investigating. Time to restored – TBD
(Resolved) Morgan Hill
Finley Ridge tower restored
Issue: No Issues At This Time
Clients should be back online
Scheduled Maintenance
Planned Maintenance
Start: Sunday 02:00 PDT / 09:00 UTC
End: Sunday 05:00 PDT / 12:00 UTC
What: Distribution Switching/Routing Software Updates
Who: Primarily customers connected to BS01 Black Mountain, BS06 Belmont Hill, BS10 Loma Prieta, BS12 Layer 42, BS20 Madonna towers
Why: Updated software to address corner case issues and performance
Impact: Connectivity may be interrupted mutliple times for up to 15 minutes at a time during the maintenance window. Posted at: 8/20/2022 17:58:36
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
216.73.216.173
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router (WAN or Internet port) port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket