Network Status Updates
Updates from the Support team at Etheric
(Resolved)
BS32 Weidemann tower restored
Issue: No Issues At This Time
Clients should be back online
(Investigating)
BS32 Wiedemann tower offline
Issue: Connection Down
Clients will be offline. Tech en route. ETR 9:30am
(Resolved)
The Skyline and La Honda base stations are back online
Issue: No Issues At This Time
Connections in the Redwood City, San Carlos, San Bruno and La Honda area are restored.
(Investigating)
The Skyline and La Honda base stations are offline.
Issue: Connection Down
Connections in the Redwood City, San Carlos, San Bruno and La Honda area will be offline. Technician has been dispatched.
(Investigating)
The Skyline base station if offline.
Issue: Connection Down
Connection in the Redwood City, San Carlos and San Bruno area will be offline. Technician has been dispatched.
(Resolved)
The Round Top tower is back online.
Issue: No Issues At This Time
Connections in Orinda, Ca and surrounding area are now back online.
Scheduled Maintenance
Watsonville, Gilroy, Morgan Hill
Base Station (BS20) Maintenance (10/11/2024)
Start: 2024-10-12 02:00
End: 2024-10-12 05:00
Power equipment replacement will occur on 10/12/2024 (early Saturday morning) during our Maintenance Window (2 a.m.—5 a.m.). Expected downtime is 15 minutes or less. We apologize for the inconvenience.
Contacting Support
Etheric Support is available 24/7 by phone at 650-980-4014 or by filling out this form.
Your IP Address
216.73.216.44
Troubleshooting Checklist
Lost Connection
- Locate your POE (Power Over Ethernet) device and confirm it has power.
- Locate your router and confirm it has power.
- Make sure all Ethernet cables are securely connected as shown:
- Outside cable to POE port.
- POE LAN port to Router (WAN or Internet port) port.
- If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
- If still no connection – please fill out a ticket below or give us a call – a technician will be happy to assist you.
Slow Connection
- Check equipment connectivity.
- Run a speed test and note results.
- Contact us for further testing.
For real-time updates follow @EthericNetworks on Twitter.
Support Ticket