We offer reliable high-speed internet in Foster City, CA, covering the entire San Francisco Bay Area. You’ll enjoy 99.997% uptime and 24/7 local support. Our hybrid network of fixed wireless and fiber optic technology guarantees fast, stable connections for homes and businesses.
We specialize in reaching underserved areas and provide flexible solutions for various needs, including construction sites and events. Installation is quick and professional, often completed within days. Beyond internet, Foster City boasts scenic parks, annual events, diverse dining options, and shopping districts.
Discover how we can transform your online experience and connect you to all Foster City has to offer.
You’ll find our service available across 10 counties, including major cities like San Francisco, San Jose, and Oakland. Our unique hybrid network approach allows us to reach areas where traditional providers can’t, ensuring Foster City connectivity even in challenging locations.
If you’re in an underserved area, we might be your solution.
We specialize in connecting remote hills, waterfront properties, and rural communities that often struggle with internet access. Our fixed wireless technology doesn’t require extensive infrastructure, making it ideal for these hard-to-reach spots.
As we continue to expand, we’re adding new coverage areas each year, increasing our ability to serve previously underserved areas throughout the Bay Area, including Foster City.
Other Services We Offer
Beyond standard internet packages, we offer a range of specialized services to meet diverse connectivity needs in Foster City.
You’ll find solutions tailored to unique situations and environments. Our additional services include:
Marina and waterfront connectivity for boats and piers
We understand that temporary internet needs can arise, whether you’re hosting a large event or managing a construction project.
Our team can quickly set up high-speed, reliable connections for short-term use. Event connectivity is a particular specialty, ensuring your conference or trade show runs smoothly with powerful internet access.
We also provide business continuity solutions to keep your operations running during unexpected outages.
Whatever your connectivity challenge in Foster City, we have you covered with flexible, customized options.
Why Choose Etheric Networks
Consistently delivering exceptional service since 2003, we stand out as Foster City’s premier internet provider.
You’ll benefit from our unwavering commitment to customer reliability, with a 99.997% uptime guarantee and 24/7 local support. Our hybrid network of fixed wireless and fiber optic technologies guarantees you’re always connected, even in challenging locations.
We pride ourselves on service flexibility, offering tailored solutions for residential, business, and specialized needs.
Whether you’re looking for high-speed home internet or enterprise-level connectivity, we’ve got you covered. Our rapid deployment capabilities mean you can get connected quickly, often within days.
Plus, our local presence gives us a deep understanding of Foster City’s unique terrain and connectivity challenges.
Choose us for fast, reliable, and flexible internet services backed by expert local support.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Getting set up with us is a straightforward process. When you choose us as your internet provider in Foster City, CA, you’ll experience a smooth installation timeline.
Here’s what you can expect:
A free site survey to determine service availability
Professional installation by our technicians
Typical installation time of 2-3 hours
Roof access may be required for ideal equipment placement
The equipment requirements are minimal, with us providing a high-grade radio and antenna for your location.
You’ll need to supply your own router, as we don’t provide or service these devices. A Power over Ethernet (PoE) device will be installed to power the equipment.
Our technicians use non-penetrating mounts and weatherproofing to protect your property during installation, ensuring a secure and long-lasting setup for your new high-speed internet connection.
Local Attractions in Foster City, CA
While exploring Foster City, you’ll find a mix of outdoor spaces and cultural attractions that offer a balanced blend of leisure and learning.
Foster City parks, such as Leo J. Ryan Memorial Park, offer scenic trails and recreational facilities. For events, you can enjoy the annual Foster City Summer Concert Series and the Foster City Arts and Wine Festival.
After a day out, Foster City restaurants like The Fish Market and Waterfront Pizza provide a variety of dining options. For recreation, you can investigate Foster City’s beaches and waterfront areas or visit the Foster City Recreation Center for indoor activities.
Shopping enthusiasts will find plenty to love at the Hillsdale Mall and the nearby downtown Foster City shopping district.
To examine Foster City’s history, visit the Foster City Historical Museum.
Get Etheric Internet Today
Experience Lightning-Fast Internet Today!
Sign up with us in Foster City and access blazing speeds, unmatched reliability, and superior local support.
Don’t settle for slow connections – elevate your online experience now.
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
If you’re looking for reliable internet in Emeryville, CA, we have you covered. We offer high-speed internet across all corners of the city, including residential and commercial areas. With a 99.997% uptime guarantee, you’ll enjoy consistent connectivity.
We provide tailored solutions for various needs, from temporary construction sites to enterprise-level services. Our local presence guarantees 24/7 support and an understanding of the Bay Area’s unique requirements.
Installation is quick and professional, typically taking just 2-3 hours. Whether you’re browsing, streaming, or running a business, our service can elevate your online experience. Discover how we can transform your internet connectivity.
Coverage Area
Our service footprint spans an impressive 10 counties in the San Francisco Bay Area. This extensive coverage includes Emeryville, ensuring broadband accessibility for residents and businesses throughout the city.
You’ll find our high-speed internet available in various Emeryville neighborhoods, from the bustling commercial districts to residential areas.
Our hybrid network, combining fixed wireless and fiber technologies, allows us to reach locations that traditional providers often struggle with. This means you’re likely to have access to our services even if you’re in a hard-to-reach spot within Emeryville.
Our commitment to serving underserved areas makes us a valuable option for those who’ve previously struggled with reliable internet connectivity. Whether you’re near the waterfront, in the heart of the city, or on its outskirts, we aim to provide you with robust internet service.
Other Services We Offer
We offer a wide array of services beyond standard internet connectivity in Emeryville. You’ll find specialized solutions tailored to unique needs, including temporary internet for construction sites and events. These customized solutions guarantee you’re connected even in challenging environments.
For businesses, we provide enterprise-level services like Etheric Gigabit and Etheric Fiber, offering high-speed, low-latency connections. You can also benefit from our Etheric Voice virtual phone system and advanced network services, including cloud-managed solutions and SD-WAN.
If you’re in a marina or waterfront property, we have custom connectivity options for boats and piers.
Emeryville’s large marina is a key focus for our services. We offer custom connectivity options for boats and piers, ensuring that waterfront properties and marine businesses have access to high-speed internet solutions designed for their unique environment.
Whatever your connectivity requirements in Emeryville, including its significant marine area, we likely have a service to match.
Why Choose Etheric Networks
With such a diverse range of services, you might wonder what sets us apart from other ISPs in Emeryville. The answer lies in our commitment to customer benefits and service reliability. We’ve built our reputation on delivering high-speed internet to underserved areas, ensuring you’re always connected.
Customer Benefits
Service Reliability
Unique Offerings
24/7 local support
99.997% uptime guarantee
Hybrid network technology
Flexible solutions
Redundant systems
Rapid deployment
Symmetrical speeds
Proactive monitoring
Low latency connections
Privacy protection
Backup power solutions
Specialized services
You’ll appreciate our local presence, understanding of the Bay Area’s unique terrain, and dedication to environmental sustainability. Whether you’re a residential customer or a business owner, you’ll find our tailored solutions meet your needs with unparalleled speed and reliability.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Once you’ve decided to choose us as your internet provider, you’ll find the installation process to be straightforward and efficient.
We prioritize a smooth customer experience, starting with a free site survey to assess service availability and determine the best equipment placement.
After confirming service availability, our professional technicians will schedule your installation. The typical installation timeline is 2-3 hours, during which we’ll mount a high-grade radio and antenna at your location.
We’ll use non-penetrating mounts and weatherproofing to protect your property.
You’ll need to provide your own router, as we don’t supply or service these devices.
Once the equipment is in place and connected, our technicians will verify everything is functioning correctly before leaving.
This efficient process gets you up and running with minimal disruption to your day.
Local Attractions in Emeryville
As you explore our services for your internet needs in Emeryville, CA, don’t miss out on the rich cultural and recreational offerings of this vibrant city.
Emeryville is a hub of local dining, offering a diverse range of cuisines from classic American to international flavors. Check out the bustling Emeryville Marina for waterfront dining options that provide stunning views along with delicious meals.
The city also hosts various cultural events throughout the year, including art exhibitions, live music performances, and community festivals.
These events offer a glimpse into Emeryville’s dynamic arts scene and provide opportunities to connect with local artists and community members.
Get Etheric Internet Today
Experience Lightning-Fast Internet in Emeryville Today!
Don’t settle for slow connections – we deliver blazing speeds and unmatched reliability.
Sign up now and enjoy our 99.997% uptime guarantee.
Visit our website to schedule your free site survey.
Elevate your online experience with us – where speed meets service.
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
We offer high-speed internet services in Union City, CA, with coverage spanning 10 counties in the San Francisco Bay Area. You’ll benefit from our 99.997% uptime guarantee and rapid installation process, often completed within days.
Our hybrid network of fixed wireless and fiber optic technologies guarantees reliable connectivity, even in remote locations. We provide tailored solutions for businesses, events, and residential areas, including mobile home communities.
We’re committed to privacy, with no data sales and 24/7 local assistance. Beyond internet services, Union City boasts diverse attractions, from dining options to outdoor activities. Discover how we can transform your online experience.
As a Union City resident, you’ll be pleased to know that we extend our services to your area, providing a reliable connectivity option.
Our hybrid network infrastructure allows us to reach both urban centers and underserved areas that traditional providers often overlook.
This means you’re likely covered whether you’re in the heart of Union City or in a more remote location within the municipality.
Our commitment to expanding our coverage means we’re constantly adding new service areas each year.
If you’re currently in an underserved area of Union City, it’s worth checking with us to see if we’ve recently expanded to your neighborhood.
Our unique approach to internet delivery makes us a viable option for many Bay Area residents.
Other Services We Offer
Beyond standard internet connectivity, we offer a range of specialized services to meet diverse needs in Union City.
You’ll find solutions tailored to unique situations, such as event internet for conferences or trade shows. This temporary high-capacity service guarantees smooth connectivity for your gatherings, with options up to 1 Gbps.
For businesses, we offer robust business continuity solutions. These include backup internet connections and disaster recovery planning, helping you stay operational during unexpected outages.
You can also benefit from our construction site internet, providing rapid deployment of temporary connections for job sites.
If you’re managing a marina or waterfront property, we’ve got custom solutions for boats and piers.
Additionally, we cater to mobile home communities and RV parks with high-speed internet services designed for these specific environments.
Why Choose Us
With such a wide array of services, you might wonder what sets us apart in Union City. Our commitment to customer satisfaction and service reliability is unmatched.
We offer a 99.997% uptime guarantee, ensuring you stay connected when it matters most. As a local company, we recognize Union City’s unique needs and terrain, allowing us to provide tailored solutions.
You’ll appreciate our rapid deployment capabilities, often installing services in days rather than weeks. Our hybrid network of fixed wireless and fiber optic technologies enables us to reach areas other providers can’t.
We don’t sell your data, prioritizing your privacy and security. With 24/7 local support and flexible plans that scale with your needs, you’ll experience internet service that truly puts you first.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
In accordance with our commitment to seamless service, our installation process in Union City is straightforward and efficient. When you choose us, you’ll begin with a free site survey to assess your location’s suitability for our service. This step guarantees ideal equipment placement and checks for any potential obstructions.
Once approved, our professional technicians will schedule your installation, which typically takes 2-3 hours. The installation timeline is quick and often completed within days of your order.
As for equipment requirements, we’ll provide and install a high-grade radio and antenna at your property. You’ll need to supply your own router, as we don’t provide or service these devices.
Our team uses non-penetrating mounts and weatherproofing techniques to protect your property during installation, guaranteeing a secure and long-lasting connection.
Local Attractions in Union City, CA
While considering us for your internet needs in Union City, CA, you might also want to explore what this city has to offer.
You can enjoy local dining at popular spots like Little Sheep Mongolian Hot Pot, which draws visitors from as far as San Francisco, or have a date night at Tomatina with its charming outdoor patio dining.
For outdoor activities, Union City offers the Alameda Creek Regional Trail for bike rides, the Mark Green Sports Centers for various sports, and Kennedy Park, Casa Verde Park, and Veteran’s Memorial Park for playground fun.
The Union City Farmers’ Market is also a great place to engage with the community and explore local produce.
Experience our unrivaled speeds and reliability in Union City.
Don’t settle for slow connections – elevate your online experience now.
Visit our website to schedule your free site survey.
Join the Bay Area’s leading internet provider and transform your connectivity instantly!
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
Looking for reliable internet in Hayward, CA? We’ve got you covered. We offer high-speed service across the San Francisco Bay Area, including Hayward, using a hybrid network of fixed wireless and fiber. You’ll enjoy symmetrical speeds, low latency, and a 99.997% uptime guarantee.
Our local team provides 24/7 support, and installation is typically quick and hassle-free. We also offer specialized solutions for businesses, events, and hard-to-reach locations. With our commitment to community support and expanding coverage, you’re not just getting internet – you’re connecting to a local company invested in your online experience. Discover how we can transform your connectivity.
Coverage Area
We boast an extensive coverage area spanning 10 counties in the San Francisco Bay Area.
As a resident of Hayward, you’re likely within our service range and benefit from our hybrid fixed wireless and fiber optic network. Our coverage includes major cities like San Francisco, San Jose, and Oakland, as well as rural and underserved communities.
Our ongoing service expansion means we’re continuously adding new areas to our network.
This growth enhances network reliability as we build redundancy into our system. If you’re in a hard-to-reach location, such as remote hills or waterfront property, we may be able to provide you with high-speed internet where other providers can’t.
Our unique approach allows us to deliver reliable broadband connectivity to residential, business, and government clients throughout the Bay Area, including Hayward.
Other Services We Offer
Beyond standard internet packages, we branch out with a range of specialized services to meet diverse connectivity needs. You’ll find temporary connectivity solutions perfect for construction sites, events, and trade shows. These options offer rapid deployment and flexible terms, ensuring you’re connected when and where you need it most.
For businesses, we provide Etheric Gigabit, Fiber, and Voice services, tailored to solve critical challenges. Our advanced network services include cloud-managed solutions, improving user experience and easing IT management burdens.
We also offer specialized solutions for unique situations. If you’re managing a marina or waterfront property, we’ve got custom options for boats and piers.
Mobile home communities and RV parks can benefit from our high-speed connectivity too. Whatever your Internet needs, we’re equipped to provide reliable, specialized solutions.
Why Choose Us
With such a wide array of services, you might be wondering what sets us apart from other providers. Our commitment to exceptional customer support and service reliability is unmatched.
You’ll benefit from our 24/7/365 technical and field support, backed by a dedicated local team that understands the unique challenges of the Bay Area.
We guarantee 99.997% uptime through our Service Level Agreement, ensuring you stay connected when it matters most.
You’ll enjoy symmetrical speeds, low latency, and the flexibility to scale your services as your needs change.
With us, you’re choosing a local company that prioritizes your connectivity needs and supports the community we serve.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Getting your service up and running is a straightforward process. Here’s what you can expect during the installation:
Site survey: A technician will visit your property to assess line-of-sight and determine the best equipment placement.
Equipment setup: High-grade radio and antenna will be installed at your location, typically on the roof or exterior wall.
Connection testing: The technician will verify your service is working properly before leaving.
The entire installation usually takes 2-3 hours, depending on your property’s layout.
You’ll need to provide a router, as we don’t supply or service these.
The service timeline from initial contact to active internet can be as quick as a few days, making us an excellent choice for those needing rapid deployment.
Remember to prepare for potential roof access and discuss any concerns with the installation team beforehand.
Local Attractions in Hayward, CA
Hayward, CA, is situated right in the heart of the San Francisco Bay Area, offering you a mix of urban attractions and natural scenery.
When visiting Hayward, you can enjoy its diverse parks. Hayward Regional Shoreline and Garin/Dry Creek Pioneer Regional Parks are just a couple of the many green spaces where you can unwind and connect with nature.
The city also hosts numerous events throughout the year, including the Hayward Festival of Books and the Hayward Summer Concert Series.
For food enthusiasts, Hayward Dining offers a wide range of cuisines, from traditional American to global specialties.
Get Our Internet Today
Experience lightning-fast internet today!
Sign up for our reliable service in Hayward and enjoy blazing speeds, unmatched reliability, and local support.
Don’t settle for slow connections – upgrade to us now and transform your online experience.
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
If you’re looking for a reliable internet provider in Cupertino, CA, we’ve got you covered. We offer high-speed connectivity across the San Francisco Bay Area, including Cupertino, with a focus on reaching underserved locations. You’ll benefit from our 99.997% uptime guarantee and 24/7 local support.
Our hybrid network structure guarantees dependable service, even in challenging areas. We provide customizable plans to suit your needs, whether you’re a homeowner or business. Professional installation is quick and minimally disruptive.
Beyond internet, we offer mobile solutions for events and construction sites. Discover how we can enhance your online experience in Cupertino.
Coverage Area
While we primarily serve the San Francisco Bay Area, you’ll find our coverage extends across 10 counties in the region. This expansive network includes major cities like San Francisco, San Jose, Oakland, and Fremont, as well as numerous surrounding communities.
One of the key coverage benefits is our ability to reach underserved and hard-to-connect areas. We are one of the only ISPs to offer fast symmetric upload and download speeds with the lowest latency, which is crucial for Cupertino as part of the tech capital and Silicon Valley.
This makes us an ideal choice for both businesses and residents in this tech-driven community
If you’re in a rural location or a spot where traditional ISPs struggle to provide service, our hybrid network might be your solution.
Our unique combination of fixed wireless and fiber technologies allows for rural connectivity in places where cable or DSL isn’t available. Whether you’re on a remote hillside or in a waterfront property, our network is designed to overcome geographical challenges and bring high-speed internet to previously disconnected areas.
Other Services We Offer
Beyond standard internet connectivity, we offer a diverse range of specialized services to meet unique customer needs.
For businesses, we offer tailored fiber solutions and advanced network services to boost your productivity. Our construction internet packages deliver rapid deployment for job sites, while our marina connectivity options cater to waterfront properties and boats.
Whether you’re hosting a large-scale event, managing a construction project, or running a business that requires robust connectivity, we’ve got you covered.
Our specialized services guarantee you’re always connected, no matter where you’re or what you’re doing in Cupertino and beyond.
Why Choose Us
Four key reasons set us apart as your top choice for internet service in Cupertino. We offer unparalleled service reliability, with a 99.997% uptime guarantee backed by our SLA. Our hybrid network combines fixed wireless and fiber technology, ensuring fast, consistent connectivity even in hard-to-reach areas. Customer testimonials consistently praise our local, 24/7 support team for their responsiveness and expertise.
Feature
Benefit
Hybrid Network
Reliable coverage
99.997% Uptime
Minimal downtime
Local Support
Quick issue resolution
Flexible Plans
Tailored to your needs
Scalable Solutions
Grows with your business
Choose us for high-speed internet that doesn’t compromise on quality or customer service. We’re committed to providing Cupertino residents with the best possible internet experience, whether you’re streaming, gaming, or running a business from home.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Getting your service up and running is a straightforward process. It begins with a free site survey to determine service availability and ideal equipment placement.
Once confirmed, our professional technicians will schedule your installation. Our installation techniques guarantee minimal disruption to your property. We’ll install a high-grade radio and antenna, typically on your roof, using non-penetrating mounts and weatherproofing to protect your home.
The installation timeline is relatively quick, usually taking 2-3 hours to complete.
You’ll need to provide your own router, as we don’t supply or service these devices. After the equipment is set up and connected, you’ll receive a brief overview of your new service.
With our efficient installation process, you’ll be enjoying high-speed internet in no time.
Local Attractions in Cupertino, CA
Cupertino, California, boasts a plethora of attractions that cater to various interests. You can start by exploring Cupertino parks like Memorial Park, which offers recreational facilities and events.
For food enthusiasts, Cupertino dining options include a mix of international cuisines and local favorites.
If you’re looking for retail therapy, Cupertino shopping in the downtown area provides a variety of boutiques and malls.
Annual Cupertino events such as the Cherry Blossom Festival and Cupertino Summer Fest bring the community together.
To investigate Cupertino’s history, you can visit the Cupertino Historical Museum.
Education is also a highlight, with top-rated schools and De Anza College.
Cupertino culture is rich in arts and innovation, while Cupertino nightlife offers a range of bars and live music venues.
Get Our Internet Today
Experience lightning-fast internet today!
Access our superior speeds and reliability in Cupertino.
Don’t settle for slow connections – sign up now and transform your online experience.
Visit our website to schedule your free site survey.
Elevate your internet.
Choose us.
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
If you’re looking for reliable internet in Saratoga, CA, we’re a top choice. We offer high-speed connectivity through a unique hybrid network of fixed wireless and fiber, ideal for the area’s hilly terrain and dense tree coverage.
You’ll get speeds up to 1 Gbps with symmetrical upload and download, perfect for remote work and content creation. We provide 24/7 support and a 99.997% uptime guarantee, ensuring you stay connected. We also offer specialized solutions for businesses, events, and challenging locations. Discover how we can transform your internet experience in Saratoga.
Coverage Area
Where can you find our internet service in Saratoga, CA? As part of our extensive coverage in the San Francisco Bay Area, we provide Saratoga connectivity to both residential and business customers.
You’ll find our service available throughout much of the city, including areas where traditional broadband access may be limited.
Our unique hybrid network, combining fixed wireless and fiber technologies, allows us to reach locations that other providers might struggle with. This is particularly beneficial in Saratoga’s hillier regions or areas with dense tree coverage.
If you’re unsure about service availability at your specific address, we offer free site surveys to determine the best solution for your location.
Our continual expansion means that even if service isn’t currently available, it may be coming to your area soon.
Other Services We Offer
Beyond standard internet connectivity, we offer a range of specialized services to meet diverse needs in Saratoga. You’ll find temporary services for construction sites and events, ensuring high-speed connections wherever you need them. We also provide specialized solutions for unique situations, such as marina and waterfront connectivity and internet for mobile homes and RV parks.
Our business continuity solutions offer peace of mind with backup internet connections and disaster recovery planning. Whether you need a short-term solution or a specialized long-term service, we’re equipped to handle your unique connectivity challenges in Saratoga and beyond.
Why Choose Us
With a unique blend of cutting-edge technology and local expertise, we stand out as the premier choice for internet service in Saratoga. Our commitment to customer satisfaction is evident in our 24/7 support and 99.997% uptime guarantee.
You’ll benefit from our technology advantages, including a hybrid network that combines fixed wireless and fiber optics, delivering high-speed internet to even the most challenging locations.
Choose us for:
Reliable connectivity with speeds up to 1 Gbps for residential and multi-gigabit for businesses
Symmetrical upload and download speeds, ideal for remote work and content creation
Flexible solutions for temporary needs, such as construction sites or events
Our local presence guarantees we comprehend Saratoga’s unique terrain and connectivity challenges.
With us, you’re not just getting internet; you’re partnering with a company dedicated to serving your community with innovative, tailored solutions.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Once you’ve decided to partner with us for your internet service in Saratoga, you’ll find our installation process to be straightforward and efficient.
It begins with a free site survey to determine service availability and ideal equipment placement. Our technicians will check for line-of-sight and potential obstructions.
During the equipment installation, we’ll set up a high-grade radio and antenna at your location, along with a Power over Ethernet device. You’ll need to provide your own router.
The installation typically takes 2-3 hours and may require roof access for the best signal.
Our professional technicians use non-penetrating mounts and weatherproofing to protect your property.
After installation, you’ll be connected to our hybrid network, enjoying high-speed internet with the reliability and performance we’re known for in the Bay Area.
Local Attractions in Saratoga, CA
Saratoga, situated in the heart of Silicon Valley, offers a charming blend of historical landmarks, natural beauty, and cultural experiences waiting to be explored.
You’ll discover plenty of activities to enjoy, from relaxing in local parks to exploring historical sites and indulging in diverse dining options.
Hakone Estate and Gardens: Immerse yourself in stunning Japanese gardens featuring serene ponds, bridges, and tranquil views.
Villa Montalvo: Explore the beautiful grounds of this historic villa, now home to an arts center that hosts cultural events and performances.
Saratoga Creek Trail: Venture into nature along this scenic trail, which is perfect for hiking, biking, and birdwatching and offers a serene escape from urban life.
Get Our Internet Today
Experience lightning-fast internet today!
Connect with us now for unbeatable speeds, reliability, and local support in Saratoga.
Don’t settle for slow connections – upgrade to us and transform your online experience.
Visit our website to schedule your free site survey and join the Bay Area’s premier internet provider.
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
Looking for reliable internet in South San Francisco? We’ve got you covered. We serve the Bay Area with a unique hybrid of fixed wireless and fiber technologies, ensuring high-speed connectivity even in underserved areas.
You’ll enjoy 99.997% uptime, symmetrical speeds, and low latency. Our local presence means we understand South San Francisco’s needs, offering 24/7 support and prioritizing your privacy. Installation is quick and easy, starting with a free site survey.
Whether you’re in bustling urban areas or more remote locations, we deliver exceptional internet service. Discover how we can transform your online experience in South San Francisco.
Coverage Area
Spanning across 10 counties in the San Francisco Bay Area, our coverage area is extensive and growing. You’ll find our services available in major cities like San Francisco, San Jose, Oakland, and Fremont, as well as in many surrounding communities.
What sets us apart is our commitment to internet accessibility in underserved communities and hard-to-reach locations.
If you’re living in remote hills or waterfront properties where traditional cable or DSL services are unavailable, we might be your solution. We specialize in providing high-speed internet to areas often overlooked by other providers.
Our unique hybrid approach, combining fixed wireless and fiber technologies, allows us to offer reliable broadband connectivity where others can’t.
As we continue to expand, we’re bringing improved internet accessibility to more Bay Area residents each year.
Other Services We Offer
Versatility is a hallmark of our service offerings. Beyond traditional residential and business internet plans, we provide a range of specialized services to meet unique connectivity needs.
If you’re managing a construction site, we offer temporary solutions for high-speed internet access during your project. Planning an event or trade show? We’ve got you covered with flexible, high-capacity connections up to 1 Gbps.
For businesses concerned about continuity, we provide backup internet and disaster recovery planning. We also cater to specific locations like marinas, offering custom solutions for boats and waterfront properties.
Apartment complexes in South San Francisco aren’t left out either; with permission from the landlord or property manager for building access, we bring high-speed internet to these multi-unit dwellings, ensuring residents have access to quality connectivity.
Whatever your internet needs, we likely have a solution tailored just for you.
Why Choose Us
Choosing an internet service provider is a critical decision, and we stand out for several compelling reasons.
With a commitment to customer satisfaction and service reliability, we offer a unique hybrid network that combines fixed wireless and fiber technologies. This approach allows us to deliver high-speed internet to areas where traditional providers can’t reach.
You’ll benefit from our 99.997% uptime guarantee, ensuring consistent connectivity for your home or business.
Our local presence means we understand the specific needs of South San Francisco residents. Our 24/7 support team is always ready to assist you, and we don’t sell your data, prioritizing your privacy.
With symmetrical speeds and low latency, you’ll enjoy a superior internet experience for gaming, streaming, and remote work.
Choose us for reliable, fast, and secure internet service.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
Getting set up with us is a straightforward process designed to minimize disruption to your property and schedule.
It begins with a free site survey to assess your location’s suitability for service. During this survey, our technicians will check for line-of-sight and determine the best placement for equipment.
Once approved, you’ll schedule an equipment installation. Our professional technicians typically complete the installation in 2-3 hours.
We’ll mount a high-grade radio and antenna at your property, ensuring proper weatherproofing and using non-penetrating mounts when possible. A Power over Ethernet (PoE) device will be installed to power the equipment.
You’ll need to provide your own router, as we don’t supply or service these.
After installation, you’ll be ready to enjoy high-speed internet from South San Francisco’s leading provider.
Local Attractions in South San Francisco, CA
South San Francisco’s charm isn’t just limited to its high-speed internet providers like us.
When you’re not basking in the reliability of your connection, you can explore the variety of attractions this city has to offer.
You’ll find plenty of shopping spots to refurbish your wardrobe or pick up a new gadget. From Westborough Square to El Camino Real, there’s no shortage of retail therapy.
For those who prefer the outdoors, outdoor parks like Buri Buri Park and Sign Hill Park offer beautiful green spaces perfect for picnics, jogging, or simply enjoying the fresh air.
Whether you’re a shopaholic or a nature lover, South San Francisco has something for everyone to enjoy.
Get Our Internet Today
Experience lightning-fast internet today!
Sign up with us and release unparalleled speeds, reliability, and local support.
Don’t settle for slow connections – elevate your online experience now.
Visit our website to get started and enjoy the Bay Area’s premier internet service.
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
Looking for an internet provider in Sunnyvale, CA? We’ve got you covered with high-speed internet tailored for both urban and rural communities. Our hybrid technology guarantees reliable connections, even in harder-to-reach areas. With plans starting at $79/month, we cater to a variety of needs, from streaming to remote work. Plus, our 24/7 customer service means we’re always here to help. We also offer specialized services like internet for construction sites and temporary setups for events. If you’re curious about how we can enhance your online experience, you might want to check out what else we offer!
Coverage Area
Expanding our coverage area is a top priority for Etheric Networks, ensuring that high-speed internet reaches both urban and rural communities across the San Francisco Bay Area.
We’re proud to serve a diverse range of locations, including major cities like San Francisco, San Jose, and Oakland, alongside more remote and underserved areas. Our commitment to community collaboration drives us to partner with government bodies and local organizations to deliver gigabit speeds in underserved areas, effectively bridging the digital divide.
Our hybrid technology approach enables us to deliver reliable internet service to hard-to-reach locations, such as remote hills and waterfront properties, where traditional options fall short.
By continuously expanding our service area, we aim to bridge the digital divide, making high-speed connectivity accessible to everyone.
We cover 10 counties in the Bay Area, and we’re committed to enhancing our reach every year.
As we grow, we pay close attention to the unique needs of each community, ensuring that our infrastructure can support both residential and business clients effectively.
With our focus on reliable connectivity, we’re excited about the possibilities that come with expanding our coverage area.
We believe everyone deserves access to high-speed internet, and we’re dedicated to making that a reality for all.
Other Services we offer
At Etheric Networks, we pride ourselves on offering a diverse range of services tailored to meet the unique needs of our customers. Beyond our high-speed internet, we provide specialized solutions that cater to various industries and requirements. Our goal is to guarantee that every client finds the right service for their specific situation.
We aim to provide flexibility and reliability in all our offerings. Whether it’s a temporary event or a long-term business solution, we’re here to support your connectivity needs. Let us help you stay connected, no matter your circumstances!
Experience Lightning-Fast Internet Today!
🚀 Blazing speeds up to 1 Gbps for homes, 20 Gbps for businesses
🛡️ 99.997% uptime guarantee
🌟 24/7 local support
🏠 Serving hard-to-reach locations
Don’t settle for slow, unreliable internet. Join the Etheric family and transform your online experience!
When considering internet service providers, choosing Etheric Networks means opting for reliability and exceptional customer service.
We pride ourselves on our hybrid network, which combines the best of fixed wireless and fiber technologies, ensuring high-speed internet access even in hard-to-reach areas. With speeds up to 1 Gbps for residential and multi-gigabit options for businesses, we’re committed to meeting the diverse needs of our customers.
Our symmetrical speeds provide seamless video calls and support multiple device usage, making us ideal for remote work and personal entertainment demands.
Our local presence within the Bay Area allows us to understand and serve our communities better. We’re not just another ISP; we’re your neighbors, dedicated to providing personalized support.
Our 24/7 customer service team is always ready to assist, ensuring you’re never left in the dark.
With a 99.997% uptime guarantee, you can trust us to keep you connected. Plus, we’re committed to data privacy, never selling your information.
We also offer flexibility, scaling our services to fit your changing needs. Whether you’re looking for residential connectivity or advanced business solutions, choosing Etheric Networks means choosing a partner that prioritizes your experience and satisfaction.
Let’s connect to make your internet experience exceptional!
Installation Process
Our commitment to providing exceptional service extends to the installation process, ensuring a smooth and efficient setup for your internet connection. When you choose Etheric Networks, we start with a free site survey to assess service availability and determine the best equipment placement. Our professional technicians handle all the details, typically completing the installation in just 2-3 hours.
Here’s what you can expect during the installation:
Step
Description
Site Survey
Free assessment of service availability
Equipment Setup
High-grade radio and antenna installation
Power Configuration
Installation of Power over Ethernet (PoE)
Roof Access
Non-penetrating mounts for ideal placement
Final Check
Ensuring everything is working correctly
We’ll make sure any equipment is weatherproofed to protect your property. Please note that while we provide the necessary equipment, you’ll need to supply your own router. We’re dedicated to making your installation experience as seamless as possible, so you can enjoy high-speed internet without hassle.
Local Attractions in Sunnyvale, CA
Sunnyvale, a key player in Silicon Valley, boasts both Etheric Business Fiber and a Data Center, supporting its thriving tech industry. The city is home to major tech companies and startups alike. Sunnyvale’s commitment to sustainability is evident in its numerous parks and urban forest.
The historic Murphy Avenue offers a quaint downtown experience with local shops and restaurants. Known for its excellent public safety record, Sunnyvale consistently ranks as one of the safest cities in America. The city’s blend of innovation, community, and quality of life makes it a standout in the Bay Area.
Whether you’re a history buff, a nature lover, or a foodie, Sunnyvale has something to offer everyone.
Get Etheric Internet Today
Experience lightning-fast internet with Etheric Networks!
Our ultra-fast private network guarantees symmetric service with low latency for seamless performance.
Don’t miss out on our reliable, high-speed plans starting at just $79/month.
Sign up today and enjoy seamless streaming, gaming, and working from home.
Enhance your connectivity and join the Etheric family today!
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
We have you covered if you’re looking for an internet provider in Campbell, CA. We offer reliable, high-speed internet ranging from 25 Mbps to 1 Gbps. Our hybrid technology combines fixed wireless and fiber optics to ensure the best connection.
Our commitment to customer satisfaction means we’re always here for you with 24/7 support. Installation is quick and hassle-free, typically completed in just a few hours. Whether you’re a local business or a family, we can meet your unique needs and help you stay connected. Stick around, and you’ll discover even more about our services.
Coverage Area
Etheric Networks’ extensive coverage area spans 10 counties across the San Francisco Bay Area, ensuring that we bring high-speed internet to both urban and underserved rural communities. Our network reaches major cities like San Francisco, San Jose, and Oakland, but we don’t stop there.
We recognize the importance of connecting all areas, especially those hard-to-reach locations such as remote hills and waterfront properties. Our hybrid technology approach combines fixed wireless and fiber optic solutions, allowing for fast implementation without extensive cable laying and offering speeds ranging from 25Mbps to 1Gbps.
We’re proud to provide reliable internet access to diverse neighborhoods, from bustling urban centers to quiet rural regions. Our hybrid technology allows us to effectively serve areas where traditional cable or DSL services simply aren’t available.
As we continue to expand our service area, we focus on meeting the unique needs of each community we serve. Whether you’re in a densely populated city or a more isolated rural location, we’re committed to delivering high-speed connectivity that empowers residents and businesses alike.
If you’re curious about whether we can connect you, don’t hesitate to reach out! We’re here to bridge the digital divide and bring the benefits of high-speed internet to everyone.
Other Services We Offer
At Etheric Networks, we go beyond just high-speed internet by offering a range of specialized services tailored to meet diverse customer needs. For construction sites, we provide temporary high-speed connections that can be deployed rapidly, ensuring your projects stay on schedule. Our etheric wireless internet solutions offer speeds up to 1 Gbps, facilitating real-time project updates and enhancing on-site communication.
Our event internet solutions cater to trade shows and conferences, delivering high-capacity connectivity up to 1 Gbps for seamless experiences.
We also recognize the importance of business continuity. Our backup internet connections and disaster recovery planning services ensure that your operations remain uninterrupted during unforeseen events. For those living in marinas or waterfront properties, we offer custom connectivity solutions that keep you online, whether you’re on a boat or at a pier.
Additionally, we serve mobile home and RV parks, ensuring residents and visitors enjoy reliable internet access. Each of these services is designed with flexibility in mind, allowing us to adapt to your specific demands.
No matter what your connectivity needs are, we’re here to provide the solutions that help you stay connected, productive, and satisfied. Let’s explore how we can support your unique requirements!
Experience Lightning-Fast Internet Today!
🚀 Blazing speeds up to 1 Gbps for homes, 20 Gbps for businesses
🛡️ 99.997% uptime guarantee
🌟 24/7 local support
🏠 Serving hard-to-reach locations
Don’t settle for slow, unreliable internet. Join the Etheric family and transform your online experience!
Choosing Etheric Networks means opting for a reliable, high-speed internet provider that understands your unique needs. We’re committed to delivering exceptional service tailored to both residential and business clients in Campbell, CA, and beyond.
Our hybrid technology approach combines fixed wireless and fiber optics, ensuring you get the best possible internet speeds and reliability. With flexible plan options ranging from basic to high-speed connections, we cater to various bandwidth requirements for homes and offices alike. Our Bronze, Silver, and Gold plans offer increasing speeds and data allowances to match your specific needs.
What sets us apart is our unwavering dedication to customer satisfaction. With a 99.997% uptime guarantee, you can trust that our network will keep you connected when it matters most. We pride ourselves on rapid deployment, often installing services within days, not weeks.
Plus, our local presence means we truly understand the Bay Area and its communities. Our customer support is available 24/7, so you’ll always have help when you need it. We prioritize privacy and security, ensuring that your data remains safe with us.
Additionally, our flexible service options allow you to scale as your needs change, whether you’re expanding a business or simply need internet for your home.
In short, choosing Etheric Networks means choosing a partner that’s invested in your connectivity and success. Let’s elevate your internet experience together.
Installation Process
Getting connected with high-speed internet through Etheric Networks is a straightforward process designed for your convenience.
First, we conduct a free site survey to assess service availability at your location. During this survey, we checked for line-of-sight to our towers, identified any potential obstructions, and determined the best placement for the equipment.
Once we confirm your eligibility, our professional technicians will handle the installation, typically taking just 2-3 hours. They’ll install a high-grade radio and antenna at your property and use a power over Ethernet (PoE) device to power the equipment.
It’s worth noting that while we provide the necessary installation hardware, you’ll need to supply your own router.
If roof access is required for ideal antenna placement, our team will ensure that everything is safely installed using non-penetrating mounts and weatherproofing to protect your property.
We pride ourselves on minimizing disruption and ensuring a reliable setup. After installation, you’ll be ready to enjoy high-speed internet service tailored to meet your needs.
With Etheric Networks, getting online is efficient and hassle-free!
About Campbell, CA
Campbell, often called the “Orchard City,” balances its agricultural roots with modern Silicon Valley living. Though not highlighted for specific Etheric services, its location ensures robust connectivity options. The city is famous for its vibrant downtown, centered around Campbell Avenue, where the weekly farmer’s market draws crowds from across the region.
Campbell’s Pruneyard Shopping Center, with its eclectic mix of shops and restaurants, is a local landmark. The Los Gatos Creek Trail runs through the city, offering residents a scenic escape. Campbell’s blend of history and innovation makes it a unique Bay Area gem.
Get Etheric Internet Today
Experience lightning-fast internet with Etheric Networks.
Don’t wait any longer—sign up today and enjoy speeds up to 1 Gbps, reliable connectivity, and 24/7 support.
Get connected now and elevate your online experience.
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
We’re excited to provide high-quality internet service in Morgan Hill, CA, using a reliable hybrid network that combines fixed wireless and fiber technologies. This means we can cater to both urban and rural communities, ensuring high-speed connectivity.
Our professional installation process is quick, and we ensure 99.997% uptime, so you won’t have to worry about interruptions. Plus, we offer various services tailored to meet your needs, from business continuity solutions to temporary connections for events. Want to discover all the great features we provide? We look forward to sharing more about our services with you.
Coverage Area
At Etheric Networks, we pride ourselves on our extensive coverage area that spans 10 counties across the San Francisco Bay Area. This expansive reach allows us to serve a diverse range of customers, including residential homes, businesses, and government entities in both urban and underserved rural areas.
From the bustling streets of San Francisco and San Jose to the tranquil hills of Morgan Hill, we’re committed to making high-speed internet accessible to everyone. Our gigabit speed service is now available in San Juan Bautista, extending our reach to more communities in need of reliable connectivity.
Our hybrid network infrastructure combines fixed wireless and fiber technologies, making it possible to deliver reliable connectivity even in hard-to-reach locations.
Whether you’re in a remote neighborhood or near waterfront properties, we’re constantly working to ensure that you have the internet service you need.
As we continue to grow, we’re excited to expand our coverage area even further, guaranteeing that more communities can experience the benefits of our high-speed internet services.
We believe that everyone deserves access to fast, reliable internet, and we’re dedicated to bridging the digital divide in the Bay Area. If you’re curious about our coverage in Morgan Hill or nearby areas, don’t hesitate to reach out!
Other Services We Offer
Expanding our coverage is just one part of what we do; we also offer a variety of services designed to meet the unique needs of our customers.
For instance, we provide temporary high-speed internet connections for construction sites and events. This flexibility allows us to deliver fast, reliable service wherever it’s needed, whether it’s a job site or a major conference. Our temporary bandwidth service offers options ranging from 10 Mbps to 1 Gbps, with the flexibility to adjust service duration for days, weeks, or months.
In addition to our standard internet offerings, we’ve specialized services like business continuity solutions, ensuring that you stay connected even during unexpected disruptions.
Our marina and waterfront connectivity options cater to boats and piers, providing tailored solutions for those unique environments.
We also understand the needs of mobile home communities and RV parks, offering high-speed internet to enhance the living experience for residents.
With Etheric Voice, we provide virtual phone solutions that grow with your business requirements.
Our advanced network services, including cloud-managed solutions, ease IT management burdens and improve user experiences.
Whatever your connectivity needs, we’re here to provide a tailored service that works for you. Let’s work together to find the best solution for your internet needs!
Why Choose Etheric Networks as Your Internet Provider in Morgan Hill, CA
Many customers find that choosing Etheric Networks means opting for a reliable partner in their internet connectivity needs. We pride ourselves on our unique hybrid approach, combining fixed wireless and fiber technologies to deliver high-speed internet even in hard-to-reach areas.
Our extensive coverage spans ten counties in the San Francisco Bay Area, guaranteeing that both urban and rural communities have access to dependable service. With our Gigabit speeds via radio waves, we offer an ultra-fast private network linked to a dark fiber backbone, providing symmetric service and low latency.
What sets us apart is our commitment to reliability, boasting a 99.997% uptime guarantee. Our local presence allows us to understand the specific needs of our communities, and we’re always ready to provide 24/7 customer support.
We also ensure a swift deployment process, getting you connected faster than many traditional providers can.
Moreover, we respect your privacy and security, never selling your data while offering robust, secure networks for businesses. Our flexibility means we can scale services as your needs change, whether for permanent installations or temporary solutions for events and construction sites.
When you choose Etheric Networks, you’re not just getting internet access; you’re gaining a partner dedicated to enhancing your connectivity experience.
“We really appreciate Etheric’s attention and effort. My job is 85% coordinating with ISPs to get service to our job sites, and Etheric is hands down the easiest to work with. I appreciate their communication and the way they keep it simple while staying on top of every step of the way. They do so much to make sure everything is in order so that we’re ready to hit the ground running on our sites.”
Justin Morgan
Site Systems Analyst
“We researched options from dozens of providers, and Etheric Networks was not just the best service provider we found who could deliver a service that met our minimum requirements, they were the only provider. Bandwidth in Brisbane is scarce, and investing in Etheric Networks to bolster their offerings will attract more and more businesses to the area.”
Evan Jones
CEO
“The Etheric EVPL has worked great, with no downtime since installation. My client is very satisfied, and I would not hesitate to recommend this kind of solution again. I’ve always counted on Etheric to bring internet to hard-to-reach places and appreciated that they already had access points on both of the towers my client needed to connect. Installation was so easy and quick – pretty refreshing after what we’d been through. Thanks, Etheric, you saved the day!”
Barry Silberstein
President & CEO
“Etheric came through for us! After suffering with slow DSL for years, we now have fast, reliable broadband that makes every day easier. No more lag time or repeated actions means happier employees and more confident management. We are looking forward to adding more smart agriculture tools like sensors and monitors. Etheric stands behind what they build and will work with you every step of the way to make sure you get exactly what you need. All of our offices now work together seamlessly, and we couldn’t be happier with the service.”
Kyle Garrone
Production Manager
“Redwood Electric Group has been using Etheric Networks for years now. Their customer service has been great. They are quick to respond to check out the job sites and the equipment arrives quickly and the coordination with the tech has always been efficient. The internet speed is working great for our foremen and as to date, we haven’t had any issues with their service. We recommend Etheric Networks for other construction job site projects.”
Patty Billings
“I am so impressed with Etheric Networks. Our testing grounds require rock solid internet and low latency. Our existing provider could not keep up with our bandwidth needs, and the service was becoming unreliable. We didn’t know where to turn! The way Etheric responded to our call for help told me that this is the kind of project they like best. To learn that they could deliver a super fast, low latency FCC licensed link in just days was such a relief. I can’t thank Etheric enough for solving so many problems so quickly! ”
Lynn Tao
Commercial Programs Director
“The circuit has performed just as we expected and there have been no problems using it. I would recommend Etheric as a supplier to my peers looking for connectivity solutions.”
Frank Spiridigliozzi
IT Director
Installation Process
When we start the installation process for your internet service, we typically conduct a free site survey to assess service availability. This survey helps us evaluate line-of-sight, potential obstructions, and the best placement for equipment.
Once we confirm that service is available, we schedule a professional installation with one of our skilled technicians.
The installation usually takes about 2-3 hours. On the day of installation, our technician will arrive with high-grade radio equipment and antennas, which we’ll set up at your location.
To ensure peak performance, we may need access to your roof for proper equipment placement. We use non-penetrating mounts and weatherproofing techniques to protect your property and maintain its integrity during the installation.
While we provide all the necessary equipment for the internet connection, we ask that you provide your own router, as we don’t service or supply routers.
Throughout the process, we’ll communicate with you to ensure everything meets your needs and expectations.
Once installed, we’ll test the connection to confirm everything is up and running smoothly, so you can start enjoying your new internet service right away!
Local Attractions in Morgan Hill, CA
Morgan Hill, benefiting from Etheric Business Fiber, is a picturesque city in Santa Clara Valley. Known as one of the last vestiges of “old California,” it maintains a charming small-town atmosphere despite its proximity to Silicon Valley.
The city is famous for its wineries and award-winning Mushroom Mardi Gras Festival. Outdoor enthusiasts flock to nearby Henry W. Coe State Park, the largest state park in Northern California. Morgan Hill’s commitment to smart growth has preserved its agricultural heritage while fostering a thriving business community, making it an ideal blend of rural charm and modern amenities.
Get Etheric Internet Today
Experience lightning-fast internet with Etheric Networks.
Don’t miss out on seamless streaming, gaming, and working from home.
Sign up today for our reliable, high speed internet provider in Morgan Hill, CA and enjoy uninterrupted connectivity.
Act now and elevate your online experience.
Frequently Asked Questions
What is, and how do I carry out a traceroute?
A traceroute is a way of viewing the path of your connection along the internet with all the relevant stops from your device, through your home network, through our network, out to the internet, and to your intended destination (Netflix, Zoom meeting, website, VPN, server you are trying to access) so that you can see where bottlenecks (delays) might be happening.
Here is the process:
How do I run a traceroute? – Press the Windows key + R to open the Run window. – Enter cmd and press Enter to open a Command Prompt. – Enter tracert, a space, then the IP address or web address for the destination site (for example: tracertwww.google.com). – Press Enter.
Please let us know via email what you get on running ‘tracert’
Can multiple devices be connected to our connection?
Multiple devices connected from your internal home or business network are connected directly to our radio, creating a security risk for your equipment. The devices should be connected to your router so that your devices fall within the security parameters of your router. Without your router, your device type and access information are discoverable by the public on the internet.
How do I make sure that all my devices are connected to my router and that my router is connected to the Etheric connection?
The cable from the antenna should go into the POE port of the Etheric POE, and the cable from the LAN port of the POE should go into the WAN/Internet port of your router. All other internal cables should connect to the LAN ports of your router. Any mis-cabling here will cause issues
If you have a Switch, it should be connected after the Router and not directly into the Etheric POE (Connecting a switch directly to the POE is not permitted by the SLA – Service Level Agreement)
Check if your Router is in Router mode or DHCP/NAT mode (If Apple Extreme router) and not in Bridge mode
Please let us know how it goes, or reach out to us if you need further explanation or assistance.
How come towers suffer from power outages when you say that you have backup power?
Local commercial power can sometimes bring down a specific tower, even when we take into consideration that we have a power backup for every tower.
The reasons are the following:
Sometimes, unfortunately, our backup power system can fail altogether as backup systems are processes and equipment that need to get going and can fail randomly, just like any other device or process.
Our backup power can be battery, solar, and fuel generator-based. Back-up is designed to sense the loss of power and then enable the backup system to fire up and then move the power source of the tower to the backup system. When the commercial power grid is restored (usually PGE), then our backup system will back off once, move the power back to the main grid, and power off the backup power system. In some cases, the commercial power will once again fail, and the process will be repeated. If this happens enough times, our backup system can fail.
We are constantly trying to improve our failsafe systems, but we truly appreciate your patience during such service disruptions.
How does a bad signal affect my connection, and how can it be corrected?
A bad signal is a low signal on the radio. Our radios use their own WiFi capability to connect to the tower or, in some cases, to other antennas at neighbor’s properties. A loose dish mount/defective antenna/branch or tree may be blocking the line of sight, or simply a misaligned antenna can all create a low signal that will translate to slow speeds or intermittent disconnections of your service.
In most cases, a dispatch with one of your technicians is required so we can assess the problem and take the necessary steps before the connection fails altogether.
If you see any reference from us as to whether your connection fails from a degrading low signal, please get ahold of us so that we can coordinate the needed dispatch.
How do you run speed tests to check on your connection?
At times, your connection might suffer from slow speeds, and in some cases, speeds can be so slow that your connection appears to have brief disconnections.
It is extremely helpful if you are able to test for speeds so that we can get a specific idea of how slow the speeds are from your side.
Here is the information on how to test your connection for speeds:
If you performed a speed test during the slowdown, please feel free to share the results via email.
If you haven’t tested for speeds, please feel free to search the internet for “Internet Speed Testing.”
It would be ideal if you test during your peak working times, and with all devices offline so that we can have a comparison of speeds during your peak and quiet base times. We can only test speeds from our network to your radio, so your speed tests will help us sort out speeds through your router and its WiFi and through to our connection.
These are some of the more popular and well-known sites for testing speeds. Please visit one and engage the website to do a speed test.
You may also go to our Etheric Support page, and on the left side (a bit lower from the top), you will see a SPEED TEST button. https://www.ethericnetworks.com/support/
Please let us know your speed test results and how often they show as slow. Is it a daily problem? A couple of times a week?
